Frequently Asked Questions
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Shipping Information: Orders are typically processed and shipped within 1-2 business days. Once shipped, please allow 3-5 business days for delivery.
Holidays may affect these timelines.
*Items returned to sender because of a customer address error will be recharged for shipping. Please double check your cart and shipping info when ordering as we are not able to modify or cancel once the order is placed!
Reminder, this is a one-person operation, so thank you for your patience!
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Caring for your candles!
Never leave a burning candle unattended.
Keep candles away from children and pets.
Place candles on a heat-resistant surface.
Trim the wick to 1/4 inch before each use.
Do not burn candles for more than 4 hours at a time.
Keep the wax pool free of debris.
Avoid drafty areas when burning candles.
Discontinue use when 1/2 inch of wax remains.
Although made with Vegan materials, it’s not edible.
Enjoy the candle responsibly!
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Safety Instructions to include with Room Sprays:
1. Spray into center of room avoiding direct contact with delicate fabrics and surfaces
It is recommended that rooms mists are sprayed towards the center of the room to avoid marking or staining certain fabrics, textiles, furnishings or surfaces.
2. Shake well before use
This is more of a quality instruction but very important. Shake the mist well before use to combine and evenly distribute product oils, liquids, and ingredients during each spray, and ensure maximum fragrance.
3. Avoid contact with face, eyes, and skin
Room spray products are not cosmetic by nature, so it is not intended to be used on any part of the body, and especially not the face and eyes. It is recommended to spray away from the face and eyes and if contact is made with your skin or eyes, to wash the area with water as soon as possible. Room spray can be a skin irritant.
4. Highly flammable – Do not spray on a naked flame or any incandescent material
Room sprays contain highly flammable ingredients so do not spray anywhere near a naked flame or near any other heat source. Keep room sprays and aerosols away from heat and fire.
5. Do not swallow
Swallowing air freshener can cause toxicity, ranging from minor mouth irritation to nausea, vomiting, and in some cases, effects which are life-threatening. Swallowing larger amounts can also result in intoxication and drowsiness.
6. Keep away from children and pets
Ingredients in some room sprays can be quite toxic if ingested by children or pets and can cause stomach problems or respiratory illnesses.
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At this time we do no offer refunds. We are committed to providing quality home products.
If you have any issues with your candle, we would appreciate the opportunity to make it right. If your items are lost or damaged during transit, please email: Sweetgrassvibes@gmail.com
Appreciate your support of my small independent business, I'll do my best to make you a happy customer!
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SWEETGRASS VIBES is considering diving into custom orders! If you have a specific request in mind, let's connect and turn your ideas into reality. Your one-of-a-kind candle experience awaits!
You can use our contacts page to tell me a little about what you are looking for.
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